Frequently Asked Questions

We accept the following major credit and debit cards:

• Visa
• Mastercard
• American Express
• JCB

All payments are processed through secure and encrypted payment systems to protect your information. Your full card details are not stored on our servers. Payments are securely processed through trusted payment providers.

Your payment may be declined for several reasons, including:

• Your bank declined the transaction
• International or online payments are not enabled on your card
• Additional security verification is required
• Your payment information does not match your bank records

To resolve the issue, please try:

• Contacting your bank to approve the transaction
• Enabling online purchases and international transactions on your card
• Checking your payment details, including billing address and ZIP code
• Using another card

Some transactions may be processed through international payment systems to provide secure and reliable payment processing.

Some banks automatically disable international transactions as a security precaution. If your payment is declined, please contact your bank and confirm that the following are enabled:

• International transactions
• Online purchases

After enabling these settings, please try your payment again.

Your bank statement may display an authorized payment descriptor associated with our payment processing partners. This descriptor is used to securely process your transaction.

If you have any questions about a charge on your statement, please contact our support team before filing a dispute. We will be happy to help verify your transaction.

If you see a charge on your card but did not receive an order confirmation, your payment may not have been fully completed.

In some cases, your bank may place a temporary authorization hold on your account. This is not a completed charge and is controlled by your bank or card issuer. Authorization holds are typically released automatically within a few business days.

If you believe your payment was completed but your order is missing, please contact our support team with:

• Payment amount
• Transaction date
• Email address used during checkout

The amount charged to your card may differ slightly from your order total due to fees applied by your bank or card issuer.

Some transactions may be processed through international payment systems. If applicable, your bank or card issuer may charge international transaction fees. These fees are determined by your financial institution and are not collected by wattlevape.

If you have questions about a charge, please contact your bank or reach out to our support team for assistance. For a full overview of our accepted payment methods and payment policies, please visit our Payment Methods page.

You must meet the legal age requirement in your location to purchase vape products from wattlevape.

By placing an order, you confirm that you are legally permitted to purchase age-restricted products. Age verification may be required before completing your order or receiving your package.

Yes. wattlevape only offers products sourced from trusted suppliers and authorized distributors.

Product packaging and availability may vary depending on manufacturer updates.

wattlevape ships orders across the United States.

Product availability may vary depending on applicable federal, state, and local laws and regulations.

We offer FREE U.S. shipping on all orders over $89 (after discounts).

For orders under $89, shipping costs will be calculated and displayed at checkout before you complete your purchase.

During peak periods such as holidays or promotional events, processing times may extend up to 72 hours. Delivery times are estimates and may vary depending on the shipping carrier and destination.

For more detailed transit estimates by region, please visit our Shipping Policy page.

Because vape products are age-restricted items, age verification may be required depending on applicable laws and carrier requirements.

The recipient must meet the legal age requirement and may be required to provide a valid government-issued ID upon delivery.

If delivery cannot be completed:

• The carrier may attempt redelivery
• The package may be held at a local facility for pickup

Please ensure someone of legal age is available to receive your package.

Once your order has shipped, a confirmation email with tracking information will be sent automatically to the email address you provided at checkout.

You can also check your order status through your account order history at any time.

If your tracking shows that your package has been delivered but you cannot find it, please first check:

• Around your delivery location
• Mailbox or parcel locker
• With household members or neighbors

If you still cannot locate your package, please contact the shipping carrier directly to initiate an investigation.

Once tracking confirms delivery, please contact the shipping carrier first for assistance. wattlevape will review delivery-related concerns on a case-by-case basis and assist whenever possible.

Please contact our support team at [email protected] as soon as possible if you need to update your shipping address.

Once an order has been processed or shipped, we may not be able to change the address. Please double-check that your shipping information is correct, including:

• Full address
• Apartment / unit number
• Phone number

Incorrect or incomplete addresses may result in delivery delays or additional shipping costs.

If your order has not been processed or shipped, please contact our support team at [email protected] as soon as possible.

Once an order has entered fulfillment or has been shipped, cancellation may not be possible.

We accept return requests within 14 days of delivery for items that meet all of the following conditions:

• Brand new, unopened, and unused
• Original packaging intact with all accessories included
• Original factory seals unbroken

Refund method: Original payment method or store credit.

Important: Used products may not be eligible for return due to safety and hygiene considerations. If your product arrives defective or has a performance issue, please contact our support team for assistance.

Due to hygiene and safety regulations, the following items cannot be returned once opened or used:

• Atomizers (RDAs, RTAs, Tanks)
• Rechargeable batteries and chargers
• E-liquids, disposable vapes, replacement coils, and pods — no returns if the seal is broken. Defective products may be eligible for support assistance.
• Glass components, drip tips, O-rings, and other small accessories
• Any product with a broken tamper-evident seal

If your disposable vape is not working, please contact our support team within the applicable return or support timeframe. To help us identify the issue, please include:

• Your order number
• A clear description of the issue
• Photos or a short video showing the problem

Please do not discard the product until your request has been reviewed.

If you receive a damaged, defective, missing, or incorrect item, please contact our support team within 48 hours of delivery.

Please provide:

• Order number
• Clear photos showing the issue
• Original order invoice

Non-refundable: Original shipping fees, Adult Signature fees, and insurance are non-refundable in all cases.

Failed delivery: If a package is returned to us due to an incorrect address, refusal, or failure to pick up, all associated shipping costs will be deducted from your refund.

We do not offer direct exchanges. Returns are processed as refunds or store credit only. If you need a different item, please place a new order.

To start a return, email us at [email protected] with:

1. Your full name and order number
2. A brief description of the issue
3. Photo or video evidence

wattlevape Rewards allows you to earn points and redeem them for instant savings on future purchases. 100 points = $1 OFF.

Redeeming your points is simple:

1. Log into your account
2. Open the Rewards widget in the bottom-right corner of the website
3. Choose how many points you want to redeem
4. Apply your discount at checkout

Your available points can be viewed anytime in your rewards account.

Points can be combined with regular everyday discounts. However, reward coupons cannot be combined with other promotional coupon codes or major sale event discounts.

Points are earned based on eligible purchases. Some excluded items or promotions may not qualify for point earning. Points are calculated on the final order amount after discounts.

Your available points and rewards can be viewed anytime in your rewards account. For the most up-to-date information on point expiration, please refer to your Rewards Program dashboard.

For full program details, visit our Rewards Program page.

The wattlevape Referral Program lets you share your referral link and earn rewards together with your friends.

1. Log in to your account
2. Open the Rewards widget in the bottom-right corner of the website
3. Copy your personal referral link
4. Share it with your friends via text, email, or social media

Your referral link is available anytime from the Rewards widget.

Your 20% OFF reward will automatically be added to your account after your friend's first order has been successfully completed.

To use your reward: go to My Rewards → Coupons and click Apply during checkout.

• Referred customers must be first-time wattlevape customers
• Self-referrals are not permitted
• Rewards are issued after the referred customer's first completed order
• Cancelled, refunded, or fraudulent orders are not eligible
• Referral rewards cannot be combined with other promotional coupon codes unless otherwise stated
• wattlevape reserves the right to modify or terminate the referral program at any time

For full program details, visit our Refer a Friend page.